To offer the best possible service, we ship our orders through parcel post with tracking number. The shipping costs are €4,25 for shipments within the Netherlands and €7,95 for shipments to Belgium! Shipping costs for shipments to other countries will be calculated per country.
Orders that are placed and paid on working days before 3:00 pm, will be delivered the next day by PostNL or DHL (if the ordered products are in stock).
RETURNING OF THE PRODUCTS
It can occur that you want to return a product. This is possible within 14 days after receiving the products, without a specification of reason. Pay attention: the costs of returning a product have to be paid by the customer and will not be refunded by Beastfull. If you have received a free product during a promotion and you want to return the order, don’t forget to return the complete order, including the free product.
If the free product is not returned, the costs for the product will be charged. Follow the steps below to make the returning procedure run smoothly:
- Fill in the return form that was attached to the delivery. If you can’t find the form, you can download it by clicking here.
- Follow every step and clearly describe the problem.
- Put our address on the package (as it was delivered)
- Bring the package to the post office of your choice.
- We will refund the purchase amount within 7 days after notification of withdrawal.
Orders have to be returned to the following address:
8501 EK JOURE
CAN IT BE RETURNED?
You can return a product at all times. We cannot refund the complete purchase amount in the following cases:
- Products that have been received more than 14 days ago.
- Products that are used, damaged or incomplete.*
- Products missing packaging.*
* If you want to check the material of the product, we advise you to open the package carefully so you can feel the fabric. Do not unpack the product completely, that way we cannot check if the product is used!
HOW LONG DO I HAVE TO RETURN MY ORDER?
After you have submitted a notification of withdrawal, you have 14 days to return your order. We recommend returning the order as soon as possible to fasten the procedure.
WHEN WILL THE PURCHASE REFUND WILL BE RETURNED?
When we receive and approve the returned product, the purchase amount will be refunded as soon as possible, no later than 7 days after notification of withdrawal. The entire purchase amount will be refunded, including the shipping costs. The shipping costs will only be refunded if all products from the order are returned.
DO I HAVE TO PAY FOR RETURNING THE ORDER?
Yes, the costs of returning the order have to be paid by the customer, unless the products were already damaged when they were received.
DO I HAVE A QUESTION?
If you have a question about the returning procedure after reading this information? Feel free to contact us.
- +31 (0)6 22625470 / +31 (0)6 4095595
- On working days from 8 am to 6 pm.
We aim to answer your email within one working day.